We offer cardholder support 24x7x365 from our headquarters in Chattanooga, TN. We do not use any off shore call center services. All members of the customer service department are empowered to do whatever is required to resolve a customer complaint and is always staffed with bi-lingual agents.
TransCard has developed a proprietary, intuitive cardholder online experience rich with tools to help cardholders manage their funds. The online account is cardholders can go to manage their accounts, personal information, and alerts. With our cutting-edge financial tools, cardholders have access to manage their funds, move money between accounts, and learn about their additional load/reload options. Cardholders have access to find a surcharge-free ATM location nearby should they need to withdraw cash. Cardholders can change their PIN and/or online password, they can change their address or contact information, and they can set-up SMS and email alerts.
After securely signing-in, the cardholder will see an opening screen with the following portals:
A complete account statement is available with details of recent activity. Per requirements of Reg E., electronic statements can be provided in place of printed and mailed statements for reloadable prepaid products. TransCard will print and mail a statement to a cardholder upon request but does not routinely print and mail cardholder statements.
We also offer mobile access for both iPhone and Android smart phones or tablets. Cardholders can perform virtually all of the same functions and access the same information via their mobile device as they can with the cardholder web portal. Cardholders can utilize the Account Freeze option if they see unauthorized activity on their card or if they simply want the card temporarily inactivated. All withdrawal activity on the card will be turned off until the cardholder unfreezes the account. Top features include card-to-card transfers, card-to-bank transfers, transaction history, balance alerts, and account freeze options.